Helpdesk Web Application
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Helpdesk Web Application
The best reason for using a help desk software solution is that it lets
you keep pace with all the available ways to meet your customers’ needs.
Methods of communication are constantly changing and updating, and there’s no
telling which channel your customer base will shift to next. Using help desk
software helps your buyers find your support options the moment they need
assistance, no matter what their favourite platforms are. What's more, help
desk software is a vital tool for making the most of your support personnel
resources. Using a help desk system can greatly reduce the number of phone
calls, allowing agents to focus on the trickier issues. By allocating their
energy where it will have the most impact, your customer service team will be
able to handle tickets with greater skill and ease, improving customer
retention and ensuring smooth operations throughout.
Multichannel support
Customer requests may come through a variety of channels –social media, phone, live chat, text or email. Multichannel support means you can choose from
Read MoreMultichannel support
Customer requests may come through a variety of channels –social media, phone, live chat, text or email. Multichannel support means you can choose from whichever channels are right for your customers.
Self-service capabilities
The two most commonly used self-service options are knowledge bases and customer portals. The best help desk software provides both, enabling service team
Read MoreSelf-service capabilities
The two most commonly used self-service options are knowledge bases and customer portals. The best help desk software provides both, enabling service teams to use their knowledge to help customers and other employees in a centralised portal.
Tracking and analytics
Analytics and tracking help managers uncover insights regarding their team’s performance, customer satisfaction and more. This can help improve the service
Read MoreTracking and analytics
Analytics and tracking help managers uncover insights regarding their team’s performance, customer satisfaction and more. This can help improve the service operation and the business as a whole by uncovering customer pain points.
Automation, apps and integration
Support agents use help desk apps, integrations and automations to create a customised work environment based on their existing tools and workflows.
Read MoreAutomation, apps and integration
Support agents use help desk apps, integrations and automations to create a customised work environment based on their existing tools and workflows. These features allow agents to automate ticket management, consolidate internal collaboration, access contextual customer data and much more.
Pricing Features
Frequently asked questions
Not all help desk solutions are created equal and not all
help desk solutions do the same things. Even so, to be considered a true help
desk solution the software must have the following features.
1500 Satisfied Users Over The Globe
Thanks to the Cloudproducts Inventory team for this wonderful system. I had been using a traditional software system before, which felt very limited.
Jeba
We are very pleased that we chose Helpdesk. The service combines customer inquiries from various channels, which is very convenient. The functions make it possible to work faster and more efficiently.
anemica
helpdesk web application
₹18000
Fast project turnaround time, substantial cost savings & quality standards.
- Multichannel support
- Self-service capabilities
- Tracking and analytics
- Automation, apps and integratio